Free shipping on all orders over £39.99.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts, personalised or promotional items are not returnable!

How do I return Damaged\Missing Items?

If your item is faulty, damaged, or you have incorrect\missing items from your order, then follow the instructions on "How to Return" and select damaged\missing goods from the return options.

  • Please report any incidences of damaged, faulty, incomplete or incorrect orders within 48 hours of receipt
  • We will cover the costs of return and replacement of any items found to be faulty or damaged, as well as shipping costs incurred due to error on our part
  • If your order arrives incomplete, please log into your account to check your order status, as some items may be on back order. If you are in doubt just give us a call or drop us an email
  • We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim
  • If an item has been omitted in error, we will check our stocks and send any such missing item on immediately. Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we cannot accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resell-able condition or not in their original packaging

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

 

Exchanges

We do not offer exchanges and instead advise that you purchase additional sizes if you are unsure and then return the incorrect option for refund. Should you find you do require an alternative size, please contact our Customer Service Team who will be happy to help.

 

Refund Policy

While our Returns and Refunds keypoints are mentioned on this page, you can view our full refund policy here.

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