Terms of service

Our aim is for you to be totally happy with our service. Please be aware that your use of the Site constitutes your agreement to adhere to the terms and conditions set out below. These conditions may be subject to change at any time and without notice. It is your responsibility to check the conditions regularly before ordering from us in case there are any changes.

Should you have any questions relating to the terms of use, please contact our customer service team who will be more than happy to help you. We apologise in advance that these terms tend to be onerous; rest assured we will always do our best to sort out a customer service issue as quickly and efficiently as possible.

General Information

minibee.co.uk is the UK website of Mini Bee Ltd, 777 London Road, Westcliff on Sea, SS0 9SU, United Kingdom. These conditions apply between you and Mini Bee Ltd. The conditions do not affect the rights you may have under any relevant statutory law.

Site Transactions

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel any order placed by you in person, per address or per order. This may include orders placed under the same account, payment details or the same shipping/billing address. In the event we make such changes or cancel an order, we will make every attempt to contact you. Please note this will be via the email or phone number which was provided at the time the order was placed. You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer service team immediately.

Use of the Site

Some features available on this Site require registration. By registering with this Site you agree to provide accurate, true, current and complete information about yourself and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

Some features on the Site require use of a password and during the registration process you will be required to choose a username and password, please keep this safe at all times and do not allow others to know or access it. You are responsible for all actions taken under that username and password.

Personal Information submitted through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be found by clicking on the “Privacy Policy” link located in the footer section of the Site.

Site Contents

Mini Bee Ltd is the owner of the trademarks Mini Bee Ltd and Mini Bee. The content and images of this site including photography, designs, logos and text are the copyright of Mini Bee Ltd. All rights are reserved.

Unless otherwise stated, all content (The Content) on this Site, including without limitation text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software is the exclusive property of and owned by Mini Bee Ltd. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. The Content of this Site and the Site as a whole, are intended for your sole, non-commercial use.

You may download or copy the Content and other downloadable material displayed on the Site for your personal use only. No right, title or interest in any downloadable Content is transferred to you as a result of any such downloading or copying. You must not reproduce (except as described above) publish, transmit, distribute, modify, sell or exploit in any way any of the Content or Site.

User Comments, Feedback and Other Submissions

We welcome your feedback about our Site. All comments, feedback, suggestions, ideas, and other comments submitted or offered to Mine Bee Ltd on this Site shall be and remain the property of Mini Bee Ltd. Such disclosure, submission or offer of any comments shall constitute an assignment to Mini Bee Ltd of all worldwide rights, title and interests in all copyrights and other intellectual property in the comments. Mini Bee Ltd will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Mini Bee Ltd is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation for any comments; or (3) to respond to any user comments. You represent that no comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Payment & Prices

We accept payment with PayPal, debit and credit cards shown on the checkout page.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Your credit card will be charged for the full amount of your order at point of order confirmation. If you have out of stock items on your order that are not fulfilled within 28 days, we will contact you via the email or phone number held on your account to discuss refunding the outstanding order or your acceptance to wait for further stock.

The price payable for the goods you order or purchase is as set out in-store and on our website, at the time you submit your order, plus any charges for delivery as advised to you. All prices include the current applicable VAT rate unless otherwise stated. Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands.

Promotions & Discounts

We never knowingly oversell, and we offer our customers the best prices we can. We offer a price match request service as we want to help you find the right products, at the right time, at the right price. So where we can, we will consider price matching to offer you the best prices we can.

From time to time we offer short term sales, product promotions and special offers periodically along with discount codes. Unfortunately these can never be used retrospectively (on orders already placed), or after the expiry date advertised. All promotion and discount codes can be used when ordering online. Only one voucher code may be used per transaction and are only applicable on full price items. If you would like any help applying a discount, please contact our team who will be happy to help.

PayPal

Please note for all orders placed with PayPal, payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Product Information

We have made every effort to display as accurately as possible the colours of our product. However, the actual colour you see will depend on the resolution of your computer. We cannot guarantee that the colour, texture or detail of the product will be accurate as that displayed by your computer.

Product Availability

We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale on the Site may not be available in all sizes and colours, including when the product has been marked down.

Content & Copyright

We have made every effort to ensure that the information provided on the Mini Bee website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.

We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.

Mini Bee Ltd is the owner of the trademarks Mini Bee. The content and images of this site including images, designs, logos and text are the copyright of Mini Bee Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.

Delivery

We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Delivery will be made as soon as possible and usually within 7 days of receipt of your order.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

The majority of our products are despatched Royal Mail 48hr. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the trade price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

Next Day Delivery

Next day delivery is available Monday to Friday, except bank holidays for products where stated.

  • From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
  • Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
  • Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
  • Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
  • Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.
  • A signature may be required on receipt.
  • If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

 

 

Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 48 hours. Any orders exported to the USA and Canada are at your own risk, Mini Bee Ltd. will not be held liable for these orders.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-

  • fire.
  • severe weather conditions.
  • industrial dispute.
  • strike or labour disputes.

Legal Information

Orders

When placing an order with Mini Bee Ltd, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.

We reserve the right to suspend the use of the website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.

Cancellation Rights - Non Personalised Products

Under the distance selling regulations you have the legal right to cancel your order for any reason within the 14 days cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation periods ends at the end of 14 days beginning on the day after you (or your representative) receive your goods. If your goods are sent separately, then this period extends to 14 days after you receive the last of the goods.

If you cancel you will receive a refund of the cost of the goods and any delivery charge levied. If you selected an enhanced delivery method, please note these charges will not be refunded if the normal delivery method was free of charge. If there was a normal delivery charge (e.g. for BFPO deliveries) and you selected an enhanced method, a refund to the value of the normal delivery charge will be made.

If you wish to cancel your order it is your responsibility to inform us of this within the cancellation period. You can do this by contacting us or by writing to us at the address below. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.

Cancellation Rights - Personalised Products

Orders that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged. You are not entitled to a cooling period under the Distant Selling Regulations for any item that is personalised or made to order.

If you wish to cancel your order you can notify us during opening hours by contacting us before the goods have been placed into production.

Where goods have already been dispatched to you a refund is not possible.

In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

SMS Marketing Service

By consenting to Mini Bee Ltd’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, you can also contact us for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Disclaimers

Your use of this site is at your sole risk. The site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Mini Bee Ltd expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the site are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the site will be uninterrupted or error-free; that the site will be secure; that the site or the server that make the site available will be virus-free; or that information on the site will be complete, accurate or timely. If you download any materials from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from Mini Bee Ltd or through or from the site shall create any warranty of any kind. Mini Bee Ltd shall create any warranty of any kind. Mini Bee Ltd does not make any warranties or representations regarding the use of the materials on this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

In certain jurisdictions, the law may not permit the disclaimer of warranties, so the above disclaimer may not apply to you.

Limitation of liability

You acknowledge and agree that you assume full responsibility for your use of the site. You acknowledge and agree that any information you send or receive during your use of the site may not be secure and may be intercepted by unauthorised parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognising such, you acknowledge and agree that to the fullest extent permitted by applicable law, neither Mini Bee Ltd nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the site, or any other site you access through a link from this site or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the site, or for any information, products or services advertised in or obtained through the site, Mini Bee Ltd’s removal or deletion of any materials submitted or posted on its site, or otherwise arising out of the use of the site, whether based on contract, tort, strict liability or otherwise, even if Mini Bee Ltd , its affiliates or any of its suppliers has been advised of the possibility of damages. This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorized access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that neither Mini Bee Ltd nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the site. Your sole and exclusive remedy for any of the above claims or any dispute with Mini Bee Ltd is to discontinue your use of the site.

Indemnification

You agree to indemnify, defend and hold harmless Mini Bee Ltd and its affiliates and their officers, directors, employees, contractors, agents, licencors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable lawyers' fees and court costs, arising or resulting from your use of the site and any violation of these Terms of Use. If you cause a technical disruption of the site or the systems transmitting the site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable lawyers' fees and court costs, arising or resulting from that disruption. Mini Bee Ltd reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Mini Bee Ltd in the defense of such matter.