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Dear Valued Customers,
We are writing to inform you of a change to our shipping services. As you may know, we have previously offered Royal Mail Standard services as a cost-effective shipping option for our customers. However, we have experienced a significant increase in the number of parcels going missing with this service. As a result, we have made the decision to discontinue the use of Royal Mail Standard services and only offer Royal Mail Tracked services going forward.
We understand that this change may result in higher shipping costs for our customers. We apologize for any inconvenience this may cause, but we believe that the added security and peace of mind provided by Royal Mail Tracked services are worth the extra expense.
Royal Mail Tracked services offer end-to-end tracking, proof of delivery, and compensation for lost or damaged items up to a certain amount. This means that if your parcel is lost or damaged during transit, you will be eligible for a refund or compensation. Additionally, with Royal Mail Tracked services, you can track your package every step of the way, so you will always know where your shipment is and when it is expected to arrive.
We take the security of your shipments very seriously, and we want to ensure that your items arrive safely and on time. We believe that by switching to Royal Mail Tracked services, we can provide you with a more reliable and secure shipping experience.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact our customer service team, who will be happy to assist you.
Thank you for your continued business with us.